Shipping policy

Skincare should be simple. Our service too.

Delivery & Shipping Options
We process each order with care and usually dispatch it within one business day on non-holiday weekdays from our warehouse in Umeå.

Shipping Options within Sweden:
• Hemleverans (Budbee Home Delivery): Estimated 1–2 business days
• Instabox (Budbee Box Delivery): Estimated 1–2 business days
• Standard (PostNord Varubrev 1:a klass): Estimated 3–5 business days

International Shipping (EU & Worldwide):
• Standard Shipping: Estimated 1–4 business days

At checkout, you will see the exact delivery options and shipping rates available for your delivery address. When your order leaves our warehouse, you will receive an email with a tracking number so you can track your delivery.

Easy Returns
Returning an item should be simple.
Contact us at support@nnkel.com and provide your order number. We will send you instructions for the return.
We offer a 30-day right of return from the day you received your order.
The product must be unused and returned in its original packaging. For hygiene and health reasons, opened skin and hair care products cannot be returned.
More information can be found in our Terms of Purchase.

Easy Complaints
It should be easy to get help.
If something hasn't gone as it should, we are happy to help you. Contact us at support@nnkel.com and provide your order number. Feel free to attach a picture and we will assist you further as soon as possible.

Contact
Do you have questions? Contact us at support@nnkel.com.