Terms of service

About the Terms of Purchase
These terms of purchase apply to all purchases made via NNKEL's website, which is owned and operated by AVRAVÉ Brands AB.

Company Name: AVRAVÉ Brands AB
Organization Number: 559568-5032
Postal Address: Rådhusesplanaden 6 f, 903 28 Umeå
Email: support@nnkel.com

By completing a purchase, you confirm that you have read and accepted these terms of purchase.

Ordering
Once your order is complete, an order confirmation will be sent via email.
An agreement of purchase is only concluded when your order has been confirmed.
In exceptional cases, we may need to refuse or cancel an order, for example in the case of incorrect information, payment problems, inventory errors, or obvious pricing errors.
We reserve the right for any errors in product information, prices, and stock balances.

Prices and Payment
All prices are stated in Swedish kronor (SEK) including VAT, unless otherwise stated.
Available payment methods are shown at checkout before the purchase is completed.
Payments are processed using secure and encrypted technology via our payment providers.
If you choose to pay with Klarna, Klarna's terms and conditions also apply. You can read more on Klarna's website.

Delivery
Information about delivery, delivery times, and returns can be found on the Delivery and Returns page.

Right of Withdrawal
You have a 30-day right of withdrawal from the day you received your order.
Information on how to make a return can be found on the Delivery and Returns page.

Complaints
If a product is defective, you have the right to file a complaint in accordance with applicable consumer legislation.
Information on how to make a complaint can be found on the Delivery and Returns page.

Unclaimed Packages
For packages that are not picked up and are returned to us, we reserve the right to charge costs for return shipping and handling.

Liability
We do our best to deliver your order according to the stated delivery time. In some cases, unforeseen events may affect delivery.

Personal Data
We process your personal data in accordance with our Privacy Policy.

Changes to the Terms of Purchase
We reserve the right to update these terms of purchase. The version that is valid at the time of your purchase will apply to your order.

Applicable Law
These terms of purchase are governed by Swedish law.

Contact
If you have any questions about your purchase, you are always welcome to contact us.
Email: support@nnkel.com